Shipping Policy
Last Updated: October 14, 2026
At XLOVA, we aim to provide a smooth and reliable shipping experience. This Shipping Policy explains how orders are processed, shipped, tracked, and delivered when you purchase products from https://xlova.site.
1. Order Processing Time
Orders are generally processed within 1–2 business days after payment has been confirmed.
Orders are processed Monday through Friday, excluding public holidays. Orders placed on weekends or public holidays will generally begin processing on the next business day.
Processing times may vary during busy periods, promotional events, or circumstances beyond our control.
2. Shipping Methods and Delivery Times
We aim to deliver orders within the estimated timeframes provided during checkout.
Estimated delivery times depend on the destination, shipping method, product availability, order processing time, and carrier operations.
Your estimated delivery timeframe will be communicated during checkout or in your order confirmation, where available.
Please note that delivery estimates are not guaranteed. Delays may occur due to weather conditions, carrier disruptions, public holidays, customs procedures, or other circumstances beyond our control.
3. Shipping Costs
Shipping charges, if applicable, will be displayed during checkout before you complete your purchase.
The total shipping cost may vary depending on your delivery address, the shipping method selected, and the items ordered.
Any applicable shipping promotions or free-shipping offers will be subject to the conditions displayed on our website.
4. Order Confirmation and Tracking
After placing an order, you should receive an order confirmation email containing your order details.
When tracking information is available, we will send a shipping confirmation email with the relevant tracking number or tracking link.
Please allow time for tracking information to become active after the carrier receives and scans your package.
If you have not received your confirmation or tracking information, please check your spam or junk folder before contacting our support team.
5. Shipping Address Accuracy
Customers are responsible for providing a complete and accurate shipping address at checkout, including the street address, apartment or unit number, city, state, ZIP code, and country, where applicable.
If you notice an error in your shipping address, contact us as soon as possible at support@xlova.site.
We cannot guarantee that an address can be changed after an order has been processed or shipped.
Additional shipping charges may apply if a package must be reshipped because of an incorrect or incomplete address provided by the customer, where permitted by law.
6. Delayed or Missing Orders
If your order has not arrived within the estimated delivery timeframe, please check the tracking information first.
If the tracking information has not been updated or your package appears to be delayed or missing, contact us at support@xlova.site with your order number.
We will review the available information and assist you in contacting the shipping carrier or determining the appropriate next steps.
7. Lost, Damaged, or Incorrect Shipments
If your package arrives damaged, contains an incorrect item, or appears to have been lost during transit, please contact us as soon as possible.
Include your order number and, where applicable, photographs of the damaged packaging or item.
We will review the issue and work toward an appropriate resolution in accordance with our Return and Refund Policy and applicable law.
8. Incorrect or Failed Deliveries
If a package cannot be delivered because of an incomplete address, an unavailable recipient, or other delivery issues, the carrier may return the package to the sender.
If your order is returned to us, please contact our support team. We will review the circumstances and explain the available options for reshipping or refunding the order.
Any additional shipping charges will be handled in accordance with our policies and applicable law.
9. International Shipping and Customs
International shipping availability depends on the destinations we support.
International orders may be subject to customs duties, import taxes, brokerage fees, or other charges imposed by the destination country. Unless otherwise stated at checkout, customers are responsible for applicable import charges where permitted by law.
Customs inspections and clearance procedures may affect delivery times.
10. Shipping Restrictions
Some products or delivery destinations may be subject to shipping restrictions. If we cannot ship an order to your address, we will contact you where possible to discuss the available options.
We reserve the right to cancel and refund an order if delivery cannot reasonably be completed, subject to applicable law.
11. Contact Us
If you have questions about shipping, delivery times, tracking, or an existing order, please contact us:
Business Name: XLOVA
Website: https://xlova.site
Email: support@xlova.site
Phone: +1 214-357-3749
Address: 3801 W Spring Creek Pkwy, Apt 113, Plano, TX 75023, United States
We appreciate your business and will do our best to assist you with your shipping concerns.