Privacy Policy

Last Updated: October 14, 2026

At XLOVA, accessible at https://xlova.site, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and share information when you visit our website, place an order, create an account, or contact our customer support team.

By using our website, you agree to the practices described in this Privacy Policy.

1. Information We Collect

We may collect the following types of information when you interact with our website:

Personal Information

• Full name
• Email address
• Phone number
• Billing and shipping addresses

Order and Payment Information

• Products purchased and order history
• Billing and transaction details
• Payment method and payment confirmation information

Payments may be processed by third-party payment providers. We do not intentionally store complete payment card details on our own systems.

Technical Information

• IP address
• Browser type and device information
• Operating system
• Pages visited and browsing activity
• Cookies and similar tracking technologies

Communication Information

When you contact us, we may collect your name, email address, and the information you provide so that we can respond to your questions or resolve your concerns.

2. How We Use Your Information

We may use your information to:

• Process and fulfill orders.
• Arrange shipping and delivery.
• Send order confirmations, shipping notifications, and updates.
• Respond to customer service requests.
• Manage customer accounts and preferences.
• Improve our website, products, and shopping experience.
• Detect fraudulent transactions and prevent unauthorized activity.
• Maintain business, tax, and transaction records.
• Send promotional emails where permitted by law and, when required, with your consent.
• Comply with applicable legal obligations.

3. Cookies and Tracking Technologies

XLOVA may use cookies and similar technologies to help our website function correctly, remember shopping cart contents, understand website usage, and improve the customer experience.

Cookies may be used for:

• Essential website functions
• Shopping cart and checkout operations
• Website analytics and performance
• Advertising and marketing, if enabled

You can manage or disable cookies through your browser settings. Disabling certain cookies may affect some website features. Where legally required, we will seek consent before using non-essential cookies or tracking technologies.

4. How We Share Your Information

We do not sell your personal information for money. We may share relevant information with trusted third parties when necessary to operate our business, including:

• Payment providers: To process transactions securely.
• Shipping and fulfillment providers: To deliver your orders.
• Website hosting and e-commerce providers: To maintain our website and process orders.
• Analytics and marketing providers: To understand website performance and support marketing activities, where applicable.
• Customer support providers: To respond to customer inquiries.
• Legal authorities: When disclosure is required by law or necessary to protect our legal rights.

These parties may process information according to their own privacy policies and applicable legal requirements.

5. Data Retention

We retain personal information only for as long as reasonably necessary to fulfill the purposes described in this policy, including processing orders, providing customer support, maintaining financial records, resolving disputes, preventing fraud, and complying with legal obligations.

When information is no longer required, we will take reasonable steps to delete it or make it anonymous, subject to applicable legal requirements.

6. Data Security

We use reasonable administrative, technical, and organizational measures to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.

However, no method of electronic transmission or storage is completely secure. We cannot guarantee absolute security of information transmitted over the internet.

7. Your Privacy Rights

Depending on your location and applicable law, you may have the right to:

• Request access to the personal information we hold about you.
• Request correction of inaccurate or incomplete information.
• Request deletion of certain personal information.
• Withdraw consent where processing is based on consent.
• Opt out of promotional emails.
• Request information about how your personal information is used or shared.
• Exercise applicable rights concerning targeted advertising or the sale or sharing of personal information.

To exercise an applicable privacy right, contact us using the details provided below. We may need to verify your identity before processing your request.

You can unsubscribe from marketing emails at any time by using the unsubscribe link included in those messages.

8. Third-Party Websites

Our website may contain links to third-party websites, payment services, or other external platforms. We are not responsible for the privacy practices, content, or security of websites we do not operate.

We encourage you to review the privacy policies of any third-party services you use.

9. Children’s Privacy

Our website is not intended for children under the age of 13, and we do not knowingly collect personal information directly from children under 13.

If you believe a child has provided personal information to us, please contact us so that we can take appropriate steps to address the situation.

10. International Data Transfers

Your information may be processed or stored in countries other than the country where you live. Where applicable, we will take reasonable steps to ensure that such transfers comply with relevant data protection laws.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices, website features, legal obligations, or privacy procedures.

Any changes will be published on this page with an updated “Last Updated” date. We encourage you to review this page periodically.

12. Contact Us

If you have any questions about this Privacy Policy or wish to make a privacy-related request, please contact us:

Business Name: XLOVA
Website: https://xlova.site
Email: support@xlova.site
Phone: +1 214-357-3749
Address: 3801 W Spring Creek Pkwy, Apt 113, Plano, TX 75023, United States

We will review and respond to privacy inquiries in accordance with applicable laws.